A Dispensary Associate engages in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. The ideal candidate should be friendly and upbeat, and passionate and knowledgeable about the benefits of Cannabis medicine. Dispensary Associates are critical roles for a cannabis company, as they connect each unique customer with just the right product and method of consumption for their needs and are responsible for educating patients on the benefits and potential side effects of medication.
The main responsibilities of a Dispensary Associate include:
Assist patients in a customer-facing, intimate retail environment
Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs
Ensure sales floor is properly stocked and presence of the store is well maintained
Own responsibility for remaining up-to-date with product knowledge
Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
Coordinate return and exchanges in accordance with company policy
Print return/exchange forms for all stations and delivery
Utilize POS system to review inventory, checkout customers, and conduct returns and exchanges
Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
Promote a work environment that is positive, communicative, patient-oriented, and compliant
Consistent demonstration of excellent customer service skills
High school diploma, or equivalent
Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system
Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
Previous experience with POS systems
Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures
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Equal opportunity employer Careers in Cannabis is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.