Overview

Accounting Clerk III7+ MonthsHagerstown, MD
The Accounts Receivable Payment Researcher is part of the North American-Accounting Center (NA-AC). All transactional Order to Cash (OTC) activities across all US and Canadian divisions are being managed by NA-AC and function as a virtual community. The NA-AC organization focuses on building accounting expertise in a tower structure; Record to Report, Procure to Pay and Order to Cash and provide support to the businesses of Wolters Kluwer North America in a standardized, harmonized, and high-quality manner.Each tower is led by a senior Director who reports directly to the VP, F&A Service Delivery/Accounting Operations.The Accounts Receivable Payment Researcher is responsible for proactively managing unapplied/unidentified payments, working with the business and customers on payments received but unapplied/unidentified in a high-volume, fast paced environment. The Accounts Receivable Payment Researcher will be required to effectively multitask by researching payments received via check or ACH/Wire. The AR Payment Researcher will take direct ownership and responsibility for researching payments for customer accounts as requested.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Research unapplied/unidentified payments across several ERPs
Contact customer and/or business to obtain remittance details.
Process application of payment once details are received.
Process or forward refund requests for overpayments or duplicate payments
All interactions whether with internal or external customers should keep the customer’s satisfaction as a primary focus
Phone, email and chat interactions should meet and exceed set customer service quality
Use the skills and techniques from the Customer Service Training and Refresher Sessions
Other duties as assigned

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JOB QUALIFICATIONSEducation: Undergraduate degree or equivalent experienceExperience:3-5 years of accounts receivable related workStrong focus on credit card processing
Other Knowledge, Skills, Abilities or Certifications:

Knowledgeable in Credit Card Processing
Strong in Microsoft Office 2010: Excel, Outlook and Word
Ability to work well under pressure to meet deadlines
Excellent verbal and written communication skills with a customer service approach
Strong organizational and analytical skills
Demonstrated successful problem solving skills
Detail oriented
Self-motivated, able to work independently and as part of a team
Willingness to take initiative and to follow through on projects
Proactive in communicating

Job Type: Contract
Pay: $21.00 – $22.00 per hour
Schedule:

8 hour shift
Monday to Friday

Ability to commute/relocate:

Hagerstown, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

Accounting: 5 years (Preferred)
Accounts receivable: 5 years (Preferred)
credit card processing: 5 years (Preferred)
overpayments or duplicate payments: 5 years (Preferred)

Work Location: One location