Overview

Six month duration, $500 bonus after 30 days +$2500 after 6 month completion!!Summary: Accepting and dispensing money and providing personal service and information to motorists. Lost or confused motorists rely on the guidance of toll collectors, who should maintain a considerate and helpful attitude.Relationships:

Incumbent works directly for the Tolling Experience Supervisor.
Interacts with other Toll Road personnel and our customers for the purpose of explaining or interpreting what is required in order to render service, carry out policies and maintain coordination.

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Responsibilities:

Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.
Uphold ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).
Counts the total amount of money in assigned cash drawer at the beginning of the shift
Collect proper tolls and makes change as necessary to exiting vehicles
Follows prescribed procedures in opening, operating, and closing vehicle traffic lanes
Observes for safety and / or security issues and takes corrective action as necessary
Verifies each toll ticket received from patron signifies the proper class rate and axle count
Deposits cash and reports in the appropriate toll plaza safes
Reports to authorities all tolls collected with complete and accurate input of transactions
Prepares various daily reports and forms; bank deposit slip, money bag report, etc
Takes immediate action to resolve problems; lost toll tickets, illegal U-turns, misclassified vehicles, unpaid tolls, mutilated tickets, misclassification of cash and charge vehicles, and various other unusual occurrences that may arise in an exit lane
Ensures that the traffic lane is clear of obstructions, and ascertains that exit gates are on and functioning
Advises motorists on available routes and current road conditions
Follows prescribed procedures for emergency lane use; oversized vehicles, and other unusual occurrences
Respond and make expedient decisions in emergency situations
Assist customers who experience problems with electronic tolling
Performs other duties as required

Qualifications:

High school diploma/ GED
Ability to effectively communicate verbally and in writing
Positive outgoing personality with the ability to remain courteous with the public and fellow employees
Ability to effectively respond and make expedient decisions in emergency situations
Ability to follow money handling procedures
General knowledge of the roads surrounding the area in order to give accurate directions to motorists when requested
Ability to complete various forms and reports with completeness and accuracy
Ability to make change rapidly and accurately
General computer skills

Desirable experience:

1-2 years customer service and/or cash handling experience
Possession of a valid driver’s license is preferred, but not a condition of employment.

Working Conditions:

This position requires: (Frequent est. 5 hrs per shift)
Heavy: Standing, Walking and Sitting.
Heavy: Talking and Hearing.
Medium Physical Effort.
Medium Computer usage.
Travel time required may be up to 20%.

Job Type: Temporary
Pay: $18.00 per hour