Overview

The Immigration Intake Agent processes and ensures all eligibility requirements are met prior to entry. Provides potential clients the ultimate telephone and in-person experience. It requires the right combination of telephone skills, empathy, and ability to investigate the root of their problems. No prior legal experience is necessarily required, but the ability to learn quickly about the immigration system is required.
KEY FUNCTIONS/KNOWLEDGE/SKILLS:

Logging and organizing intake paperwork on internal server and case management database; and communicating with team members to facilitate the intake and consultation process.

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Convey confidence that we can help potential clients with their immigration matters

Show empathy to clients and put them at ease

Understand, and help the client understand the difference between “cost” and “value”

Basic data entry to create the prospect and client records in our tracking systems

Use the online tracking system to generate reports and compile metrics regarding volume and quality of leads, and sales conversion rates

Demonstrate exceptional communication skills

Proficient in working with web-based online programs

Ability to speak both Spanish and English fluently is required

ESSENTIAL FUNCTIONS & JOB SPECIFICATIONS:
MINIMUM REQUIREMENTS:

Requires High School diploma or GED.

Valid Texas Driver’s License

35-40 WPM typing

English and Spanish fluency

MINIMUM EXPERIENCE:

No prior legal experience is necessarily required, but the ability to learn quickly about the immigration system is required.

Job Type: Full-time
Pay: $16.00 per hour
Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

10 hour shift
12 hour shift
8 hour shift
Day shift
Weekend availability

Ability to commute/relocate:

Brownsville, TX 78520: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)
Data Entry: 1 year (Preferred)

Language:

English and Spanish (Required)

Work Location: One location