The Immigration Intake Agent processes and ensures all eligibility requirements are met prior to entry. Provides potential clients the ultimate telephone and in-person experience. It requires the right combination of telephone skills, empathy, and ability to investigate the root of their problems. No prior legal experience is necessarily required, but the ability to learn quickly about the immigration system is required.
Logging and organizing intake paperwork on internal server and case management database; and communicating with team members to facilitate the intake and consultation process.
Convey confidence that we can help potential clients with their immigration matters
Show empathy to clients and put them at ease
Understand, and help the client understand the difference between “cost” and “value”
Basic data entry to create the prospect and client records in our tracking systems
Use the online tracking system to generate reports and compile metrics regarding volume and quality of leads, and sales conversion rates
Demonstrate exceptional communication skills
Proficient in working with web-based online programs
Ability to speak both Spanish and English fluently is required
ESSENTIAL FUNCTIONS & JOB SPECIFICATIONS:
Requires High School diploma or GED.
Valid Texas Driver’s License
35-40 WPM typing
English and Spanish fluency
No prior legal experience is necessarily required, but the ability to learn quickly about the immigration system is required.
Job Type: Full-time
Pay: $16.00 per hour
Paid time off
10 hour shift
12 hour shift
8 hour shift
Ability to commute/relocate:
Brownsville, TX 78520: Reliably commute or planning to relocate before starting work (Preferred)
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
Data Entry: 1 year (Preferred)
English and Spanish (Required)
Work Location: One location