Under general supervision, to provide supportive services to department or office by performing a variety of routine and standardized clerical work within strict procedural guidelines with limited opportunities to exercise independent judgement. NOTE: Candidates who meet the employment standards will be invited to take the online Written Examination tentatively scheduled for the week of September 5, 2022.


Typical Tasks

Answers inquiries from callers or visitors, and refers them to the appropriate source of information following standard departmental policies and procedures;
Photocopies documents, files and other materials according to established instructions and guidelines;
Sets up and maintains control of files containing documents and folders by purging old files or archiving closed files, sorting and filing materials into folders, determining location of materials not in files, classifying materials by nature of subject or numerical order and preparing new folders in accordance with specific information;
Searches for and pulls files, including contacting other offices to determine location of file, or retrieve file information from a computer system;
Opens, collects, routes and distributes mail and/or office supplies; stuffs, seals, weighs letters and applies postage for outgoing delivery;
Uses a keyboard to maintain a database for sorting and updating computer files; retrieves information from a computer using appropriate software applications, and prints reports or other materials as needed;
Creates or updates labels, forms, cards, or requisitions, using a typewriter or keyboard; Operates a variety of standard office equipment (e.g., copy machine, computer terminal, typewriter, phone, fax, microfilm reader, etc.); performs simple equipment troubleshooting and maintenance on variety of office equipment;
Performs other related duties as required.

Employment Standards

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities: Experience Note: The knowledge and abilities required to perform this function are normally acquired through training and experience equivalent to high school graduation. Knowledge of:

Basic computer use (familiarity with computer);
Basic office practices and procedures, including filing systems, financial record keeping, reference sources and operating standard office machines;
General English usage including grammar, punctuation, and spelling;
Basic mathematics;
Telephone procedures and etiquette.

Ability to:

Perform general clerical work and learn specific operations of the office;
Use a computer keyboard with accuracy;
Learn computer applications (e.g., word process, spreadsheet, database, etc.);
Deal tactfully and courteously with the public, technical, and professional personnel;
Follow and understand oral and written instructions;
Perform a variety of clerical work.